Frequently asked questions and answers about emergencies

The most important facts in brief

  • Please ask the nurse before you drink or eat anything.
  • Please ask the nurse before you go to the toilet. The urine often has to be examined.
  • Are you in pain? Please let us know if this is the case.
  • Do you not understand something? Please ask.
  • Ask our nursing staff for the free WLAN code.

The following documents:

  • Insurance card, possible supplementary insurance and vaccination card
  • current list of your medication including dosage
  • personal identification (identity card, passport or foreigner ID card)

Please note that emergency patients from abroad may be required to pay a deposit for treatment.

No. In principle, however, we treat every patient. Please bear in mind that the Institute for Emergency Medicine is not a substitute for a missing family doctor.

No. Your insurance class is irrelevant for treatment at the Institute for Emergency Medicine. Every emergency patient is treated equally within their triage category.

ESI 1-4

Information can be found on
the Campus site page

Patients staying at the Institute of Emergency Medicine for several hours generally receive meals from the patient catering service. Please clarify with the nursing staff whether you may consume any food and drinks you have brought with you and note that emergency patients must be fasting for some examinations. Failure to do so may lead to a delay in the necessary examinations.